On this Episource project, my role was a wearer of multiple hats: client manager, project manager, information architect, and project lead.
As a DIA Design Guild project, this was a short-term project where I recruited a diverse team of early-career product designers (2), user researcher, and data scientist.
Managing project communication, coordinating workload, mentoring new to consulting team members – all part of my responsibilities as we worked on discovery workshops with Episource product managers and a journey map of the client's 4 key products.
This project lasted from August 2021 to September 2021.
- setting out the project charter and documenting project direction and objectives
- facilitating product discovery sessions with product managers and other stakeholders (product and engineering) over a 2-week period
- documenting user archetypes and key user flows
- setting up Airtable to collect audit notes and callouts
- making design and usability recommendations
Episource hired a Director of Design near the end of our engagement for which our presentation and recommendations provided a handy onboarding document for her as she got acquainted with Episource products and workflows.
- This was a really complicated domain space to map. Fascinating to learn about all the different entities and requirements involved in healthcare analytics
- Refreshed my experience with unsupported legacy systems
- Medical coding is another use of applied information architecture
- Hosting debriefs after each discovery interview helped identity and address confusion and misalignment across the internal team
It was a pleasure working with DIA Design Guild apprentices Justin Kim, Jessi Shakarian, and Priyanka Sanghavi; freelancer William Lage.
Auditing the Episource UX
In which I led a diverse, remote team in a compact project to assess the user experience of a healthcare data analytics platform